Shipping & Return Policy
2019 Holiday Shipping Notice:
In observance of Thanksgiving, all orders placed on or after November 26th 2019 will be placed on hold and shipped on December 2nd 2019.
In observance of the Christmas & New Year holidays, all orders placed on or after December 19th 2019 will be placed on hold and shipped on January 6th, 2020. Please also keep in mind that during this time of year freight companies experience a high volume of orders and work hard to keep everything on schedule, however, they don’t have Santa’s magical super powers so delays may happen! We appreciate your patience and understanding during the holiday season.
Please review our calendar below for detailed shipping and closure dates
When Will I Receive My Order Tracking Number?Your tracking number will be emailed to you as soon as the order leaves our warehouse.
When Will I Receive My Acai?We ship all orders Monday-Wednesday via FedEx and/or UPS. Orders arrive Tuesday - Friday. Orders will ship the following day unless the timing would have the order be “stuck” in transit on a weekend, in which case your order will be assigned to ship the following Monday. Depending on how far your package must travel from our warehouse, orders placed after Tuesday 9AM CST will ship the following Monday. For example, if you placed an order on a Wednesday, and we determine that your order will be in transit for three days, we will ship your order the following Monday. This way it will not sit in a truck or warehouse over the weekend and thaw out. Please reference our shipping map below to see which zone your address is located.
Shipping & Return Policy DetailsWe cannot be responsible for shipping orders to undeliverable addresses. Therefore, please verify that the address you provide is deliverable. If someone is not home at the time of delivery, FedEx and UPS will leave the package if possible, no signature required. It is up to the mail carrier's discretion to leave the package. It is the responsibility of the customer to make sure the shipment is unloaded and transferred to the freezer the same day it is delivered. FedEx and UPS do not guarantee on time delivery during the holiday season. Due to the perishable nature of our product, we do not accept returns. If you receive damaged or melted product and need to file a claim, email us at firstname.lastname@example.org within 24 hours of receiving your shipment and our customer service team will contact you to help resolve the issue. Please document your damaged or melted product with pictures to support your claim if possible. Refunds are processed on a case by case basis for damage or spoilage due to manufacturer or shipping error or delay. Any damage or spoilage caused by customer handling or delay in transferring product to a freezer once received will not be eligible for refund.