Shipping & Return Policy
Hawaii orders:Hawaii orders are FOR PICKUP ONLY at one of our distributor warehouses. Details including warehouse addresses and phone numbers will be sent upon order confirmation. Half case orders are not available in Hawaii. Only full case orders can be purchased in Hawaii.
Hawaii Pickup Locations:Honolulu- Oahu (airport area)Lihue- KauaiKihei- Maui
Hawaii Pickup Schedule (All locations):PICKUP DAYS: Monday, Wednesday, FridayPICKUP HOURS: 9:00AM- 1:00PM
Contiguous 48 states orders:
2020 Holiday Shipping Notice***PLEASE BE ADVISED FEDEX & UPS ARE EXPERIENCING MORE DELAYS THAN USUAL DUE TO EXCESSIVE VOLUME OF ONLINE PURCHASES NATIONWIDE. DELAYS MAY HAPPEN. PLEASE REVIEW OUR POLICY DETAILS BELOW FOR MORE INFO***
When Will I Receive My Order Tracking Number?Your tracking number will be emailed to you as soon as the order leaves our warehouse.
When Will I Receive My Acai?We ship all orders Monday-Wednesday via FedEx and/or UPS. Orders arrive Tuesday - Friday. Orders will ship the following day unless the timing would have the order be “stuck” in transit on a weekend, in which case your order will be assigned to ship the following Monday. Depending on how far your package must travel from our warehouse, orders placed after Tuesday 9AM CST will ship the following Monday. For example, if you placed an order on a Wednesday, and we determine that your order will be in transit for three days, we will ship your order the following Monday. This way it will not sit in a truck or warehouse over the weekend and thaw out. Please reference our shipping map below to see which zone your address is located.
Shipping & Return Policy DetailsWe cannot be responsible for shipping orders to undeliverable addresses. Therefore, please verify that the address you provide is deliverable. If someone is not home at the time of delivery, FedEx and UPS will leave the package if possible, no signature required. It is up to the mail carrier's discretion to leave the package. It is the responsibility of the customer to make sure the shipment is unloaded and transferred to the freezer the same day it is delivered. FedEx and UPS do not guarantee on time delivery during the holiday season. Due to the perishable nature of our product, we do not accept returns. If you receive damaged or melted product and need to file a claim, email us at firstname.lastname@example.org within 24 hours of receiving your shipment and our customer service team will contact you to help resolve the issue. Please document your damaged or melted product with pictures to support your claim if possible. Refunds are processed on a case by case basis for damage or spoilage due to manufacturer or shipping error or delay. Any damage or spoilage caused by customer handling or delay in transferring product to a freezer once received will not be eligible for refund. We recommend signing up for either a FedEx or UPS delivery manager account (whichever carrier is used in your area). It is a free service that gives updates on your shipment & delivery.