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FAQ
Can I cancel a subscription at any time?
Yes. Log in to your account and you can update the frequency of your deliveries or cancel your subscription. You can also email your cancel request to cancel@tamboracai.com.
I live outside of the Continental U.S. Can I still order a Tambor box?
We are currently only shipping to the continental 48 U.S states. We cannot ship internationally due to the extended ship times and perishable nature of our product.
When will my order ship?
Orders will ship the following day unless the timing would have the order be “stuck” in transit on a weekend, in which case your order will be assigned to ship the following Monday. Depending how far your package must travel from our warehouse, orders placed after Tuesday 12PM CST may be held until the following Monday. For example, if you placed an order on a Wednesday, and we determine that your order will be in transit for three days, we will ship your order the following Monday. This way it will not sit in a truck or warehouse over the weekend.
Will I receive a tracking number?
Yes, you will automatically be emailed the order confirmation and tracking number for your order once it has shipped. This tracking number will provide you with an estimated arrival date.
Can I cancel an order I just made?
We will do our best to accommodate order cancellations. In some instances, we will be able to cancel an order. In others, depending on how far along the order is, we may not be able to. Email us at shop@tamboracai.com and we will do our best to help you.
What do I do if my box doesn’t arrive?
Please use the tracking number provided to track your package. If your package has been returned or appears to be lost in transit, please email shop@tamboracai.com for assistance. We will respond by email or phone Monday-Friday.
How will my açaí stay frozen in transit?
Your açaí will be shipped in a highly insulated, biodegradable cooler packed with dry ice. We guarantee it will arrive frozen or a replacement order will be shipped for free.
Do you use a styrofoam cooler to ship my açaí?
We will mail your açaí in an eco-friendly, certified biodegradable cooler made from recycled textiles. Our coolers are Certified Biodegradable as per: ASTM D5209-91, ISO 14855 / ASTM D5338, ASTM 5511x.
*Free Shipping within the Continental US. No shipping to Hawaii or Alaska.